How to understand your parking charge

Parking charges

One a parking lot, there may be different types of parking rates such as daytime, early bird or event parking. This page explains the different rates so that you can understand your parking charge.

How to see the different rates on a parking lot

Pay as you go parking charges will be under Casual Rates.

1. To see the different rates, locate the parking lot in the home screen of the app.

2. Scroll to view the causal rates.

3. Click on the arrow to see the conditions of the rate.

Frequent queries

Q: what happens if my parking session crosses over two rates?

A: This can depend on the configuration of the rates by the parking operator. Usually, your parking charges will be pro-rated to charge you the time that your were in each rate.

Q: What happens if I park over two days but for less than 24 hours?

A: Depending on how the parking rates are set up by the parking operator, if you park at a daily rate and cross over midnight, you can be charged for two daily rates even if you park for less than 24 hours. Please check the conditions of the rate before you park.

Q: What happens if I usually get an early bird rate but there is an event rate showing in the app when I park?

A: The event rate will be charged on your session.

Early Bird

An early bird rate is a special discount rate if you park in a carpark before a certain entry hour. While this varies site from site, an early bird rate might require other conditions to be met such as exit hour.

When an early bird rate is cheaper than the casual rate for a session and you meet the early bird condition, an early bird rate will be automatically applied and charged.

How To Check Early Bird Conditions In The App

1. Locate the car park in the home screen of the app.

2. Scroll down until you find the Early Bird rate.

3. Tap the arrow on the Early Bird tab.

4. The Early Bird conditions will be displayed.

Plan your trip to the car park to make sure you arrive during the Early Bird period to ensure you are charged the Early Bird rate.

How To Start An Early Bird Session And Be Qualified For The Early Bird Rate

You will be qualified automatically for an early bird rate if you meet the early bird conditions for your session.

1. Open Inugo app

2. Understand the early bird condition for that site

3. Drive to that site

4. Start a session within the early bird entry time period

5. The session will automatically be qualified for the early bird rate. The user can check the current rate details page to know if an early bird rate applies or not. An example of early bird rate applying to the current session is shown on the screenshot on the right.

6. Exit the site within the early bird exit time period. If a site has an exit condition for early bird and you fail to meet the exit condition, you will lose the qualification for early bird rate and will be charged for the normal casual rate(s).

7. When the session is ended and you meet the early bird conditions, you will be charged for early bird conditions automatically.