How to resolve a failed payment

If your scheduled booking payment fails, you will be asked to either retry the payment, or update your payment details.

A payment may fail if your card has expired, there were insufficient funds at the time of the transaction or the transaction was blocked for an alternate reason.

Step-by-step Instructions

To retry the payment

1. Open the app and tap on menu

2. Tap History

3. Tap the payment that is flagged in red as failed

4. Select retry

To update your payment details, e.g. when you credit/debit card has expired

1. open the app and tab on menu

2. tap on payment methods

3. tap Add a new payment method

4. Add the card number, expiry date and CVC number

5. Tap save

6. choose if you want this to be your default payment method.

7. follow the steps to retry the payment.

If you do not resolve the failed payment within 7 days, your booking will be cancelled. If a cancellation fee applies, this will be charged on your saved details.