Customer Knowledgebase

Your account

• How to manage your license plates
• Automatic gate opening
• How to manage your payment methods
• How to check payment status
• How to create an account
• How to understand your payments
• How to edit your profile
• How to remove your account

Using the app

• How to find support information
• How to understand icons on the map
• How to find a parking lot
• How to understand parking lot information
• How to check parking lot operating hours
• How to add a promotion code
• How to validate your parking
• How to scan-to-validate your parking

Park on the go

• How to understand your current session
• How to understand your parking charge
• How to use the app to park on the go
• How to resolve a failed payment for parking on the go
• How to opt in for automatic gate opening
• How to open a gate
• Using scan-to-park at an ungated location
• Using scan-to-park at a gated location
• How to claim your plate

Bookings/Reservations

• How to update a license plate on my booking
• How to cancel a booking
• How to make a booking/ reservation
• How to understand my booking/ reservation
• How to resolve a failed payment
• How to access a gated site